At Star Alliance, we are dedicated to ensuring that your premium leather and equestrian products reach you safely and efficiently. Please review our shipping policy below to understand our processing times, shipping rates, and international delivery procedures.
1. Order Processing Time
All orders are processed and dispatched from our manufacturing facility in Kanpur, India. The processing time depends on the type of order you have placed:
- Standard In-Stock Items: Processed within 2 to 5 business days.
- Bulk & Wholesale Orders: Processing times vary based on quantity. Your account manager will provide an estimated timeline upon order confirmation.
- Bespoke / Custom Orders: Since these are handcrafted to your specific requirements, manufacturing and processing can take between 2 to 4 weeks before dispatch.
Note: Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will contact you via email or telephone if there is a significant delay.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout or provided in your official B2B invoice. Rates are determined based on the total weight/volume of the shipment and the destination country.
Delivery Partners
We partner with trusted global logistics providers (such as DHL, FedEx, UPS, and premium freight forwarders) to ensure your goods arrive safely. Delivery delays can occasionally occur due to customs processing or global logistics disruptions.
3. International Shipping & Customs
We proudly ship worldwide. However, please be aware of the following regarding international shipments:
- Customs, Duties, and Taxes: Star Alliance is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the sole responsibility of the buyer.
- Documentation: We provide all necessary commercial invoices and manufacturing certificates required for smooth customs clearance of leather and equestrian goods.
4. Shipment Confirmation & Tracking
Once your order has been dispatched from our facility, you will receive a Shipment Confirmation email. This email will contain your tracking number(s) and a link to the carrier's website.
The tracking number will become active within 24-48 hours of dispatch.
5. Damages & Lost Packages
We take extreme care in packaging our premium leather goods to ensure they withstand global transit. However, if an issue occurs:
What to do if your package is damaged?
- Please document the damage by taking clear photographs of both the packaging and the product immediately upon receipt.
- Contact the shipment carrier to file a claim.
- Notify our support team at support@star-alliance.website within 48 hours of delivery so we can assist you with the claims process.
Please save all packaging materials and damaged goods, as the carrier will need to inspect them before a claim can be processed.
6. Contact Us
If you have any questions about your shipment, shipping rates, or require specialized freight forwarding for large wholesale orders, please get in touch with us: