Thank you for shopping at Star Alliance. We are committed to delivering premium craftsmanship and ensuring you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our policy carefully to understand your rights and our processes.
1. Standard Returns
You have 30 days to return an item from the date you received it.
To be eligible for a return, your item must meet the following criteria:
- The item must be unused and in the exact same condition that you received it.
- The item must be in its original packaging with all tags attached.
- You must provide the receipt or proof of purchase.
Non-Returnable Items
Certain types of items cannot be returned for hygiene, safety, or customization reasons, including:
- Custom, bespoke, or personalized leather orders.
- Perishable goods.
- Intimate or sanitary goods, hazardous materials, or flammable liquids/gases.
- Gift cards and downloadable software/catalogues.
2. Refunds Process
Once we receive your item, our quality assurance team will inspect it. We will immediately notify you of the status of your refund after the inspection is complete.
- Approved Refunds: If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- Timeline: You will receive the credit within 5-10 business days, depending on your card issuer's specific policies.
3. Exchanges
We only replace items if they are defective or damaged upon arrival. We take pride in our quality control, but if an error occurs, we will make it right.
If you need to exchange a defective item for the exact same product, please contact us immediately at our support email with photos of the defect, and send your item to our designated return address.
4. Shipping Returns
To return your product, you should mail your item to our facility:
[Insert Physical Return Address Here]
Kanpur, India
- Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if a label was provided by us) will be deducted from your refund.
- Valuable Items: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.
5. Late or Missing Refunds
If you haven’t received an approved refund yet, please follow these steps before contacting us:
- Check your bank account again to ensure it hasn't just posted.
- Contact your credit card company; it may take some time before your refund is officially posted to your statement.
- Contact your bank. There is often some processing time (usually 3-5 days) before a refund is cleared.
If you’ve done all of this and you still have not received your refund, please contact our support team.
6. Contact Us
If you have any questions regarding how to return your item to us, or need assistance with a specific order, our team is here to help.